Frequently Asked Questions
What are your hourly rates?
Our rates are £30.00ph as a minimum charge.
Do you do on-site visits and is there a call out charge?
Yes, we do on-site visits and repair on-site where possible. There are no call out charges within the Norwich area. Outside this area we would have to charge for our time travelling to and from you at our hourly rate plus the time on-site.
How long does it take to complete a virus removal?
Under normal circumstances we allow between 1 – 1.5 hours to do the repair. No two jobs are a like, if the repair takes any longer than this we would take the machine back to base. For your peace of mind you would only be charged a maximum of 3 hours of our labour at £30.00ph even if the job takes longer.
Do you offer a no fix no fee policy?
No, however Its very rare we wouldn’t be able to find a solution to your problem but we would be flexible with our charging.
Are you able to set up a computer not supplied by yourself
Yes, we are always happy to help with any computer set up
How far do you travel for computer repairs?
We are happy to travel to any area as long as you are prepared to pay for our time of travel to and from the site at our hourly rate.
Alternatively you may prefer our remote support service if you still have internet access from your machine